TRX Reviews

!DO NOT GIVE THIS COMPANY YOUR CARD DETAILS!

Scam company. Charge crazy money for a few straps. But the real criminality kicks in when they then come back to dip into your account for more money.

Do not create an account! They never respond and take money from your card even though you don't use their service.

Absolutely awful customer service!!! I purchased a gift voucher from uk for my US friend and she is unable to make the voucher work. We have both tried numerous times to contact customer service and it is impossible. The chat/bot system is completely frustrating and they never answer emails. I am unable to locate a phone number which is highly suspicious! I am $100 out of pocket and my friend is gift less. ABSOLUTELY DISGUSTED!!!

No response to customer support chat requests.

TRX has great quality products for a premium price but still a good value based on quality. Their customer service/support however is another story.

I ordered the TRX Pro 4 suspension system 7 days ago but at this point I don't have any solid info as to when I will receive it. After 5 days with no shipping info, and based on their listed 5 - 7 day average delivery time, I made several attempts to contact TRX customer service, via both email and web chat, for a status which was like pulling hen's teeth to get any kind of response. When I finally did get a chat response the shipping info was vague at best, accompanied by what sounded like excuses previously given to other posters here. The shipping info I have been provided has changed the estimated delivery date three times in 24 hours. At this point who knows when my order will be delivered.

My advice would be to purchase your TRX product through a third party that has stock and solid customer support/communication system in place. My own experience is that TRX customer support is tedious at best.

Excessively overpriced!

Having read the reviews I nearly gave it a swerve, but as I was in no rush, and there was a good offer on, decided to risk it. Ordered about 10pm on Monday, delivered about 2pm Wednesday. I can’t see that you can get better than that.

An absolute joke of a company. Items missing from my order and it’s impossible to contact them. Chat doesn’t work and no one is replying to emails. Stay well clear of them

have used the TRX system in gyms previously and felt it was a great product. When trying to but one for personal use though I have experienced the worst company and customer service I have ever, ever had the displeasure to have to deal with. A complete shambles. Delays all round, delivered to the wrong address 12 days after ordering, no response from emails, live chat on teh website never works, no phone number to call and discuss.....just all so very bad. They only get one star because you can't give zero. Stay away or get your TRX system from a 3rd party if you must.

I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update.
They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.